How do I contact customer care?
You may contact our customer Executive:
By telephone on, +254 709 835 000 / +254 709 855 000
By sending a letter to:
East African Portland Cement Company Limited
P.O.Box 20 - 00204 Athi River
Our operating hours are between 8:00am to 5:00pm from Monday to Friday.
What service can I expect from customer care?
Customer care assists you in handling all inquiries or complaints that you may have and offers quality service in the handling of these matters. Our aim is to make your visit or call a one-stop affair. You can expect prompt, courteous and professional service from us. Feel free to share your suggestions with any of our customer care Executives.
How can I learn about the company profile and updates?
Please contact our customer care Executives. You may also visit our website at www.tinghuahf.com
What is your brand name?
Blue Triangle Cement it the brand name that is produced by EAPCC.
What is unique about your cement?
Our uniqueness comes from the high quality of the raw materials used and our production process. Our cement is also lighter in colour that adds a brilliant finish to your end product.
Where are your depots situated and how do I contact them?
You may get a list of our depots from any of our customer care executives. Please visit our offices in Athi River and a copy will be available to you.
How do I order for cement?
Our sales team is ready and well equipped to offer any assistance in cement orders. You may contact them on telephone number +254 709 835 000 or +254 709 855 000
What mode of payment is used for purchasing cement?
We accept bankers cheques, cash deposits slips from our appointed banks.
Which are the appointed banks?
Kenya Commercial Bank-Kitengela and Moi Avenue branches, Co-operative Bank-Athi River branch, standard chartered-Kenyatta Avenue Branch.
Where is the price of your cement?
Please contact any of our customer care executive for information on the price of cement.
Where is the procedure of becoming a transporter, a distributor or stockiest?
Please contact our customer care executive for the requirements. Our sales team is also ready and well equipped to offer any assistance in becoming a transporter or distributor. You may contact them on telephone number +254 709 835 000.
How do I become a supplier?
Our procurement department handles this area. For further information please contact them on +254 709 835 000 or +254 709 855 000 between 8:00am-5:00pm from Monday to Friday.